How long does production take?

• Production time: 3–7 business days

• Shipping time: 7–15 business days (varies by destination)

Since each piece is custom-made just for you, production time ensures attention to detail.

Do you offer rush orders?

Yes, we do offer expedited service for an additional fee.

If you need your order by a specific date (birthday, anniversary, holiday), please contact us before placing your order so we can confirm availability.

Do I need to pay customs duties?

Most countries do not require additional duties.

For U.S. orders, customs charges may apply depending on local regulations. Any customs fees are determined by your local authorities.

What if there is a shipping delay?

Shipping fees are calculated at checkout based on your selected method.

If customs or international delays occur, our team will assist you in tracking and resolving the issue.

What if my item arrives damaged?

Please contact us within 48 hours and provide photos of:

• The outer packaging

• The damaged item

• Your order number

We will review the case and arrange a replacement or appropriate solution. Your satisfaction matters to us.

What if something is missing?

If any item or accessory is missing, please provide photos or an unboxing video for verification. We’ll resolve the issue as quickly as possible.

What if I’m not satisfied?

Because this is a personalized custom product, returns are not accepted for non-quality-related reasons.

However, if there is any quality issue or manufacturing defect, we will take full responsibility and provide after-sales support.

Can you customize pets like cats or dogs?

Absolutely!
We can create miniature versions of your beloved pets. Simply upload a clear front-facing photo, and our designers will carefully craft the figure to capture their unique personality.
https://museumofusframe.com/collections/custom-museum-of-us-frame

Yes, you can.

If you'd like to create your own display or add personal photos later, we offer an empty frame option here:
https://museumofusframe.com/products/diy-museum-of-us-frame-empty-collage-shadow-box-frame-only-5

Perfect for DIY lovers or future upgrades.

Yes — we occasionally run promotions.

Join our email list or check the homepage for the latest offers.

• Fully personalized miniature keepsake

• Handmade with attention to detail

• A unique and meaningful gift

• Safe photo handling

• Support team ready to help